WANZHONGZHUMUDEG20FENGHUIYIJINGLUOXIAWEIMU，GONGJIAOJITUANQUANTIYUANGONGJIXUBAOCHICHIKUNAILAO、LIANXUZUOZHAN、KENANGONGJIANDEGONGZUOZUOFENG，YIXINDERENWU、XINDEYAOQIU、XINDEGEJUWEIGONGZUOMUBIAO，JIEHESHIWEISHIZHENGFU“GONGJIAODOUSHI”JIANSHEJINIANDUZHIDUGONGZUOMUBIAOYAOQIU，JIEHESHIMINCHENGKEDEBAOGUIJIANYIHEXUQIU，ZI9YUEZHONGXUNQI，CHIXUBUJIANDUANTUICHUSHIDAYUNYINGJUCUOJISHIDAFUWULIANGDIAN。

一、十大运营举措

（一）营造氛围、完善配套——开通国博游览专线

9YUE25RIQI，WEIYUQIANJIANGSHIJICHENGDEHANGZHOUGUOJIBOLANZHONGXINDUIWAISHIKAIFANG，WEIMANZUSHIMINYOUKEQIANWANGGUOBOCANGUANDEXUQIU，WANSHANGAIDIDEGONGJIAOPEITAO，GONGJIAOJITUANKAITONGLE3TIAOGUOBOYOULANZHUANXIAN。

YISHIYOUWULINXIAOGUANGCHANGSHIFADEJIARIYOU9XIAN（HUANXIAN）。WULINXIAOGUANGCHANGSHIFA，TUJINGSHIMINZHONGXIN、HANGZHOUDAJUYUAN、HANGZHOUGUOJIHUIYIZHONGXIN（B20ZHUHUICHANG）、AOTIBOLANCHENG，DAODAHANGZHOUGUOJIBOLANZHONGXIN（G20ZHUHUICHANG）。YANTUTINGKAOHANGZHOUDASHA、ZHONGBEIQIAONAN、JINGFANGWUQU（DITIEJINGFANGZHAN）、QINGCHUNGUANGCHANGDONG、SHIMINZHONGXINBEIDAMEN、HANGZHOUDAJUYUAN、HANGZHOUGUOJIHUIYIZHONGXIN、FUCHUNLUSHIMINJIEKOU、AOTIBOLANCHENG、HANGZHOUGUOJIBOLANZHONGXIN、QINGCHUNGUANGCHANGDONG、JINGFANGWUQU（DITIEJINGFANGZHAN）、ZHONGBEIQIAONAN、HANGZHOUDASHATINGKAOZHAN。GAIXIANCHUANLIANQILEB20、G20ZHUHUICHANGJICHENGSHIYANGTAI、HANGZHOUDAJUYUANDENGXINJINLVYOUREDIAN。TONGSHI，JIARIYOU9XIANSHOUMOBANSHIJIANWEI10：00-21:00，SHIMINYOUKEHAIKEYICHENGZUOGAIXIANBAOLANXUANLIDUOCAIDEQIANJIANGXINCHENGDENGGUANGXIU。

ERSHIXIAOSHANCHENGNANGONGJIAOZHANZHIHONGNINGLUGONGJIAOZHANDE407LUAOBOZHUANXIAN，TUJINGDITIEPANSHUIZHAN、SHIXINLUJIG20ZHUHUICHANGHANGZHOUGUOJIBOLANZHONGXIN。

SANSHIZAIGUOQINGZHANGJIAQIJIANSHIKAITONGXIASHACHENGZHIHANGZHOUGUOJIBOLANZHONGXINDEDINGZHIGUANGUANGXIAN，BIANYUXIASHADAXUECHENG、HANGZHOUJINGJIJISHUKAIFAQUDESHIMINYOUKEQIANWANGHANGZHOUGUOJIBOLANZHONGXINGUANGUANG。

（二）资源优化、确保通勤——推出“互联网快车”通勤线

“HULIANWANG+”WEICHANGGUIGONGJIAODECHUANGXINSHENGJITIGONGLEXINDESILU，GONGJIAOJITUANZHELIJIADAGONGJICEJIEGOUXINGGAIGE，ZHELIJIANGGONGJIAOCHELIANGZIYUANLIYONGZUIDAHUA，ZAICHONGFENXUEXIGUONEICHENGSHIXIANJINJINGYANDEJICHUSHANG，JIEHESHIMINKA、GONGJIAOICKA、YIDONGXINLINGDENGDASHUJUXINXIJIHANGZHOUCHENGSHIBUJUDESHIJI，JIANGZAI10YUESHANGXUNQIZHINIANDIQIAN，ZHUBUKAITONG5TIAO“HULIANWANGKUAICHE”TONGQINXIAN。ZHEIPIXIANLUYITUOLEBZHI1、37、86、193、308LUDENGXIANYOUCHANGGUIXIANLUZOUXIANG，YITUOLEZIJINGANGSUIDAO、YUHANGTANGLU、SHIDAIZHONGHESHANGTANGGAOJIA、CAIHONGKUAISULU、LIUSHIKUAISULUTISHENGGONGCHENGDENGKUAISULUWANG，JIEHELESANDUN、XIANGFU、XIXI、XIAOHESHAN、XIASHADENGJINNIANLAIKUAISUFAZHANDEJUZHUQUDEKELIUZHUANGKUANG，JUBEIZHANJUDA、YUNJUZHANG、SUDUKUAI、PINLVMIDETEDIAN。

（三）灵活方便、快捷高效——打造公交移动支付平台

8YUE16RIQI，GONGJIAOJITUANYUZHEJIANGZHENGWUFUWUWANG、ZHIFUBAOWANGLUOJISHUYOUXIANKUAI3CAIPIAOappGONGTONGZAI506LUSHANGSHIDIANYINGYONGZHIFUBAOZHIFUGONGJIAOPIAOJIA，XIQUANGUOSHOUCHUANG，DEDAOLESHEHUIGEJIEDEGUANGFANGUANZHU。WEIJINYIBUTUOKUANGONGJIAOZHIFUFANGSHI，FANGBIANCHENGKECHENGCHE，DAZAOGONGJIAOYIDONGZHIFUPINGTAI，JI506LUZHIHOU，JIARIYOU9XIANSHANGYEJIANGZAI10YUE1RIQIZHICHIZHIFUBAOFUKUAN，BINGJIHUAZAIBUFENXIANLUTUICHUQITAYIDONGZHIFUXINGSHIJINXINGSHIDIAN。

（四）填补空白、满足需求——5条公交新线“试运营”

GONGJIAOJITUANJIANGJIXUGENJUCHENGSHIJIEGOUDEDIAOZHENG、QUYUDETUOZHANHEJINGJIDEFAZHAN，YITIANBUDAOLUKONGBAI、JIAQIANGQUYUJIANJIAOTONGLIANXIWEIZHUYAOMUDE，DAZAO“WANGGEHUA”GONGJIAOXIANWANGBUJU。

ZI10YUEXIAXUNQIZHINIANDI，GONGJIAOJITUANJIANGLUXUSHIYUNYING144、145、146、148、353LUDENG5TIAOXIANLU，TIANBUXUEYUANBEILU、YUHANGTANGLU、CHONGYILU、GAOJIAOLUDENGDAOLUKONGBAI，FANGBIANSANDUN、SHENHUA、WEILAIKEJICHENG、CANGQIAN、ZHANGMUDENGDIDEJUMINCHUXING。SHANGSHUXIANLUJIANGJINXINGWEIQISANGEYUEDESHIYUNYING，GONGJIAOJITUANJIANGZAISANGEYUENEIZHENGJISHEHUIGEJIEDUIXIANLUYUNYINGDEYIJIAN，BINGZAISHIYUNYINGJIESHUHOUGENJUXIANLUYUNYINGSHIJIQINGKUANGZAIZUOCHUXIANGYINGDIAOZHENG。

（五）强化支线、方便出行——继续推出社区微公交

ZAIXIANYOU22TIAOSHEQUWEIGONGJIAODEJICHUSHANG，GONGJIAOJITUANJIANGJIXUYISHEQUWEIGONGJIAOWEIJICHU，QIANGHUAZHIXIANDETOUYUN，DATONGDITIEZHAN、GONGJIAOHUANCHENGZHAN、ZONGHETI、QUYUXINGZHENGZHONGXINYUZHOUBIANZHUZHAIQU、CUNSHEJIZHONGQUJIXIEZILOUYUDE“ZUIHOUYIGONGLI”，SHIXIAN“QIANGMIDU”、“DUANJULI”、“GAOXIAOLV”DEQUYUXINGGONGJIAOWANGLUO。

ZI10YUEZHONGXIAXUNQIZHINIANDI，GONGJIAOJITUANJIANGLUXUKAITONGCHAOHUIHUSHUDIQUZHIDITIEXIHUWENHUAGUANGCHANGZHAN、FUXINGWANGJIANGDIQUZHIDITIEJINJIANGZHAN、JIUBAOJUZHUQUZHIDITIEJIUBAOZHAN、PUFUBANKUAIZHIDITIEJIUHELUZHAN、BAIMAHUBANKUAIZHIDITIEXIXINGZHANDENGSHEQUWEIGONGJIAOXIANLU。

（六）贴心服务、提升水平——营造“夜间暖心公交”

JINNIANLAI，GONGJIAOTONGGUOKAITONGYEJIANGONGJIAOXIANLU、YANCHIMOBANCHESHOUBANSHIJIANDENGFANGSHI，QINGLIYINGZAOYEJIANGONGJIAOXIANLUWANGLUO。JUTONGJI，MUQIANZHUCHENGQUZAI22SHIHOUSHOUBANDEGONGJIAOXIANLUYIYOU112TIAO。XIAYIBU，GONGJIAOJITUANJIANGCAIQUDUOZHONGSHOUDUAN，DUIXIANYOUYEJIANGONGJIAOXIANLUJINXINGTISHENGGAIZAO，RANGSHIMINTIHUIGONGJIAOZAIYEJIANDE“NUANXIN”FUWU。

YISHIDUIYEJIANXIANLUZUOJINYIBUSHULI，DUIRIJIANCHANGGUIXIANLUWANGLUOYUYEJIANXIANLUWANGLUODEFUWUSHIJIANWEIZUODAOYOUXIAOXIANJIEDEXIANLUJINXINGWEIDIAO，QUEBAOFUWUBUQUEWEI。

ERSHIZAI535LUSHANGSHIDIANTUICHU“YEJIANDINGDIANFUWU”，SHIGONGJIAOFUWUGENGRENXINGHUA、TIEXINHUA、DINGZHIHUA。

SANSHIZI10YUEZHONGXUNQI，LUXUYANZHANG10TIAOXIANLUFUWUSHIJIAN。

（七）加快周转、提高效率——新增旅游大巴换乘线路

HOUFENGHUISHIDAIDEHANGZHOU，XIYINLEDALIANGSHIMINQIANWANGXIHUJINGQUCANGUANYOULAN，WEIJIAKUAIJINGQUJIAOTONGZHOUZHUANXIAOLV，GONGJIAOJITUANYUSHIJIAOTONGJINGCHAJUJIAQIANGDUIJIE，BINGJIJIPEIHE，ZAIQIUJILVYOUWANGJIQIJIANKAITONGHUYULUZHIWANSONGLINGTINGCHECHANG、SHIJIASHANZHISUDI、SHANGMAOJIABUZHIYUHUWAN、LIUHETAZHISUDI4TIAOLVYOUDABAHUANCHENGZHUANXIAN，JIANQINGLEXIHUJINGQUHEXINDAOLUDEJIAOTONGYALI，CUJINLEJINGQUJIAOTONGDELIANGXINGXUNHUAN。

TONGSHI，GONGJIAOJITUANHAIJIANGGENJU《XIHUNANXIANJINGQUYUNYINGZUZHIYINGJIXIANGYINGJIZHI》、《XIHUYINLEPENQUANGONGJIAOYUNYINGZUZHIJIXIANCHANGGUANKONGIIIJIXIANGYINGJIZHI》DENGGUIFANDEYAOQIU，SHIJINGQUKELIUQINGKUANGQIDONGYINGJIYUAN，SHIXINGQUYUBAOGAN、DUODIANLIANDONG、DUOZHANFACHEDENGFANGSHI，YOUXIAOYOUXUSHUSANJINGQUYOUKE。

（八）启用场站、健全设施——改善运营服务环境

NIANNEI，GONGJIAOJITUANJIANGJIANCHENGBINGQIYONGZHANGMUGONGJIAOZHAN（ZANMING）、YONGJIANGLUGONGJIAOZHAN（ZANMING）、HENGZHANGSHOULUGONGJIAOZHAN（ZANMING）。SHANGSHUGONGJIAOZHANDETOUYUN，JIANGJIDAGAISHANWANGJIANGDIQU、ZHANGMUJUZHUQUDEGONGJIAOCHUXINGTIAOJIAN，YEJIANGZAIYIDINGCHENGDUSHANGHUANJIELIUGONGYUANDIQUQUEFASHOUMOZHANSHESHIDEMAODUN，GONGJIAOSIJIDERUCENAN、JIUCANNAN、XIUXINANDENGWENTIYEJIANGYINGRENERJIE。

（九）提高效率、创建品牌——增加新一批“公交运营服务示范线”

WEIJINYIBUTISHENGGONGJIAOYUNYINGFUWUJIXIAO，CHUANGJIANYUNYINGFUWUPINPAI，GONGJIAOJITUANZAITUICHU16TIAO“GONGJIAOYUNYINGFUWUSHIFANXIAN”JICHUSHANG，JIXUZAI28、74、86、93、100、151、153、188、196、198LUDENG10TIAOXIANLUSHANGTUICHU“GONGJIAOYUNYINGFUWUSHIFANXIAN”，ZUODAOSHOUMOZHANGAOFENGFACHEJIANGEBUDAYU3-4FENZHONG，PINGFENGFACHEJIANGEBUDAYU5-6FENZHONG，QIYUFACHEJIANGEBUDAYU8-10FENZHONG。

（十）自加压力、强化运营——10条热点线路运营投诉创新低

JINNIANSHANGBANNIAN，GONGJIAOJITUANZAIBZHI1、76LUDENG20TIAOXIANLUSHANGKAIZHANLE“HOUMENSHANGCHEWOJIANDU”YUNYINGZHILIANGZHENGZHIHUODONG。JIEXIALAI，ZAIJIXUDUIZHEI20TIAOXIANLUJINXINGZONGJIE、KAOHE、ZHENGGAIDEJICHUSHANG，GONGJIAOJITUANJIANGJINYIBUQIANGHUAYUNYINGZUZHIGUANKONG，JIADAZHENGGAILIDU，QUEBAO37、86、98、99、149、180、191、192、198、199LUDENG10TIAOCHENGCHEREDIANXIANLUDETOUSULIANGXIAJIANG20%。

二、十大服务亮点

（一）深化“G20峰会专线”，开展“我与峰会的故事”主题车厢活动

20LUYOUHUOCHEDONGZHANXIKAIWANGHANGZHOUTAOCIPINSHICHANG，YESHIG20FENGHUIZHUANXIAN，MEILIANGGONGJIAOCHEDOUTIXIANLEYIGEG20CHENGYUANGUODEZHUTIWENHUA。ZI10YUEZHONGXUNQI，GONGJIAOJITUANJIANGZAI20LUCHEXIANGNEIKAIZHAN“WOYUFENGHUIDEGUSHI”ZHUTICHEXIANGHUODONG，TONGGUOZHAOPIAN、TUPIAN、SANWEN、SHIGEDENGXINGSHI，ZHANXIANHANGZHOUGONGJIAORENWEIBAOZHANGFENGHUIDEDIANDIYINJI，XIANGGUANGDACHENGKEJIANGSHUGONGJIAORENDEFENGHUIGUSHI。

（二）假日游9线推出“团体票”业务

WEIFANGBIANTUANDUIYOUKEQIANWANGB20ZHUHUICHANG、G20ZHUHUICHANG、QIANJIANGXINCHENGDENGGUANGXIUCANGUAN，JIARIYOU9XIANJIANGTUICHUTUANTIYOUHUIPIAO，QISHIYEDANWEI、XUEXIAO、SHEHUITUANTIKEDINGZHIGUOBOZHUANXIANBAOCHEFUWU，JUTIKECHUIXUNBAOCHEFUWUREXIAN56778013、56616099。

（三）线路调整告知服务全新亮相

10YUEZHONGXIAXUN，GONGJIAOJITUANJIANGZAIXIHUJINGQU、SHANGYEQUBUFENGONGJIAOZHANDIANJINXINGSHIDIAN，JIEHESHOUJIHULIANWANGSHIDAIDESHOUZHONGXIGUAN，DUIXIANLUDIAOZHENGGAOSHIJINXINGYIZHONGCHUANGXINCHANGSHI。JIESHI，BUFENZHANDIANDEXIANLUDIAOZHENGGONGGAOJIANGYIYIZHONGQUANXINDEMOSHIJINXINGGAOZHI，SHISHIMINCHENGKENENGQINGCHUDILEJIEDAOZIJICHANGZUODEGONGJIAOXIANLUDEGAIDAOXINXI。

（四）深化“为杭州添彩，请排队上车”活动，推出“排队上车明星员工示范岗”

MUQIAN，HANGZHOUZHUCHENGQUYIYOU80GEGONGJIAOSHOUMOZHANCHENGWEI“PAIDUISHANGCHE”SHIFANZHANDIAN，TONGGUOGUANGDACHENGKEDEBUXIENULI，ZHEIGUWENMINGZHIFENGYICHUIBIANHANGZHOUGEGEJIAOLUO。ZI10YUE11RIQI，MEIFENG“PAIDUISHANGCHERI”，GONGJIAOJITUANDE6WEIMINGXINGYUANGONGKONGSHENGDONG、YUCHUN、YINXIAHONG、SHENWEIDI、JINYUQIN、JIAWENHUA，JUNJIANGQIANWANGHUOCHEDONGZHANDONG、LONGXIANGQIAO、YUEWANGLU、HUANBEIXINCUN、CHAOHUIWUQU、WUSHANGONGJIAOZHANDENGGONGJIAOSHOUMOZHAN，YONGTAMENDEZHENXINFUWUHEZHENQINGYINDAO，SHIPAIDUISHANGCHECHENGWEIYIDAOJINGLIDEFENGJINGXIAN。

（五）与国际化接轨，推出双语报站

HOUFENGHUISHIQIDEHANGZHOU，SUICHUKEJIAN“GUOJIHUA”YUANSU。ZI8YUEQI，GONGJIAOJITUANZAIZHUCHENGQUFANWEINEIDE229TIAOXIANLU、2748LIANGGONGJIAOCHESHANGTUICHULESHUANGYUBAOZHANFUWU。CICISHUANGYUBAOZHANZHONGDEYINGWENBUFEN，YOUZHEJIANGDAXUEWAIGUOYUSHEHUITUIGUANGFUWUZHONGXINDEZHUANYELAOSHIJINXINGLUZHI，FAYINBIAOZHUN、FANYIJINGZHUN。XIAYIBU，GONGJIAOJITUANJIANGDUISHUANGYUBAOZHANDEYUYINJINXINGYOUHUADIAOZHENG，BINGLIZHENGZAIQUANSHIFANWEINEIJINXINGTUIGUANG。

（六）开展“爱在金秋 伴您同行”老年乘客观光游活动

G20FENGHUIDEJUBAN，RANGHANGZHOUDECHENGSHIGUOJIFENGFANRIYIZHANGXIAN，ZUOWEIZAIZHEIZUOCHENGSHIGONGZUOFENDOULEYIBEIZIDELAONIANPENGYOU，QIESHENGANSHOUCHENGSHIFAZHANXINQIXIANGDEYIYUANSHIFENQIANGLIE。10YUE9RISHIG20FENGHUIHOUDESHOUGEZHONGYANGJIE，GONGJIAOJITUANJIANGYUWENGUANGJITUANGONGTONGKAIZHAN“AIZAIJINQIU BANNINTONGXING”HUODONG，YAOQINGQUANSHILAONIANPENGYOUZAIQINRENHEQINGNIANZHIYUANZHEDEPEIBANXIACHENGZUOJIARIYOU9XIANGUANGUANGXIAN，XIKANHANGCHENGXINBIANHUA，GONGXIANGXINGFUPINZHISHENGHUO。

（七）开展“你问我答，请点赞”互动活动

HOUFENGHUISHIQI，QIANLAIHANGZHOUYOUWANDEWAIGUOYOURENRIYIZENGDUO，WEIQUANMIANZHULIHANGZHOUGUOJIHUAJINCHENG，QIANGHUAGONGJIAOFUWUYISHI，10YUEXIAXUN，GONGJIAOJITUANJIANGZAIYOU2XIANSHANGKAIZHAN“NIWENWODA，QINGDIANZAN”CHENGKEHUDONGHUODONG，ANZHAO20JUGONGJIAOYINGYUFUWUYONGYU，CHENGKESHANGCHESHIYUSIJIJINXINGYINGYUHUIHUAJIAOLIU，RUOSIJINENGYONGYINGYUYUYIJIEDA，QIETAIDUHEXIE，QINGCHENGKEZAIYUXIANSHEZHIZAICHENEIDE“DIANZANBANG”SHANGJIGAIMINGSIJIDIANGEZAN，GENJUDIANZANSHU，GONGJIAOJITUANJIANGDINGQIFABU“YINGYUHUIHUANENGRENPAIXINGBANG”，ZUIZHONGPINGXUANCHU“HANGZHOUGONGJIAOYINGYUDAREN”。

（八）推出火车东站交通枢纽双语公交导乘手册

JINRI，GONGJIAOJITUANLIANHEHANGZHOUWANGBASHIZHIJIADEREXINWANGYOU，DUIHUOCHEDONGZHANJIAOTONGSHUNIUGONGJIAODAOCHENGSHOUCEJINXINGLEGENGXIN，SHOUCENEIBAOHANHUOCHEDONGZHANSHIFADEGETIAOXIANLUZOUXIANG、ZHANDIAN、SHOUMOBANSHIJIANDENGXINXI，BINGBIAOZHULEDONGZHANZHIZHUYAOJINGQUDEHUANCHENGFANGFA。TONGSHI，XIANLUXINXICAIYONGZHONGYINGWENDUIZHAO，FANGBIANGUOJIYOURENANTUSUOJI。CHENGKEKEZAIHUOCHEDONGZHANTIELUDAODACENGSUOQU。

（九）开展“走进福利中心  公交重阳送温暖”活动

WEIHONGYANGZHONGHUAMINZUDECHUANTONGMEIDE，YINGZAOJINGLAO、AILAO、ZHULAODEQIFEN，TUIJINPINZHIGONGJIAOJIANSHE，CHONGFENZHANXIANGONGJIAOKUAI3CAIPIAOapp。10YUE9RI，GONGJIAOJITUANJIANGZOUJINHANGZHOUSHISHEHUIFULIZHONGXIN，WEISHENZAIFULIYUANDELAORENMENSONGSHANGYIFENZHONGYANGGAO、YIFENWEIWENXIN，WEILAORENTIGONGMIANFEILIFA、JIANCELAOHUAJING、MIANFEINIANJIANLAONIANCHENGCHEKADENGFUWUXIANGMU。

（十）推陈出新，公共自行车国庆期间推出特色服务

为进一步满足中外游客的个性化需求，方便中外游客在西湖景区周边租还公共自行车，公共自行车快3彩票app设计、印制了扫码租车宣传折页5000份，在西湖景区周边20处旅游咨询点进行发放，并在少年宫自行车服务点设立双语服务台，在太子湾公园自行车服务点设立服务台，为游客、市民进行现场讲解。同时，柳浪闻莺、少年宫、吴山广场3处公共自行车服务点的现场服务时间在国庆期间将延长至21:00，并加强景区周边100处扫码租车服务点的客户服务、车辆储备和调配能力，确保中外游客体验杭州移动互联网租车。